In e-commerce, hundreds of orders, returns and customer enquiries run in parallel every day – much of it is still handled manually or simply falls through the cracks. We automate the workflows that cost your team time every day: from order processing through cart recovery to personalised follow-up communication. That leaves more capacity for assortment, campaigns and growth.
Request incoming
Email · Form · Chat
AI analyses
GPT-4o · Classification
Workflow starts
Automatic · Rule-based
Task completed
CRM · Email · Calendar
In e-commerce, hundreds of orders, returns and customer enquiries run in parallel every day – much of it is still handled manually or simply falls through the cracks. We automate the workflows that cost your team time every day: from order processing through cart recovery to personalised follow-up communication. That leaves more capacity for assortment, campaigns and growth.
We look at your entire order journey – from the order to the return – and identify where manual steps, system breaks or delays cost revenue and customer satisfaction.
Order confirmations, stock reconciliations, return approvals: recurring workflows between shop, ERP and shipping provider run automatically – without anyone having to step in manually.
Product data, stock levels and customer data are synchronised automatically between the shop system, inventory management and marketplaces – inconsistencies and overselling become a thing of the past.
If a customer leaves the cart, a review fails to appear or a subscription expires, the appropriate message is triggered automatically at the right time – across channels and personalised.
Conversion rates, return rates, support volume: relevant key figures are prepared automatically every day and delivered to the right people – without manual exports from five different tools.
Whether Shopify, Shopware or an in-house development – we build automations that fit into your existing system landscape, and train your team so that you can make smaller adjustments yourselves.
We analyse your processes, goals and challenges – free and non-binding. You get an honest assessment of where AI really helps you.
We build a tailored solution and integrate it seamlessly into your existing tools and workflows – without interrupting your operations.
After go-live we actively support you: we monitor the results, keep optimising and adapt the system as you grow.
higher conversion rate
automated customer support
ROI in the first year
Scalable automation solutions to optimise workflows, reduce manual work and deliver measurable efficiency gains.
Automated product recommendations, support chatbots and cart follow-ups for more revenue and faster customer service.
Intelligent agents that take over tasks on their own, make decisions and automate processes around the clock.
We analyze your processes, identify automation potential and show you which digital systems really make sense.
